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E-COMMERCE AND DEVELOPMENT REPORT 2003
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UN Symbol: UNCTAD/SDTE/ECB/2003/1
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Sales no.: E.03.II.D.30
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Date of publication: 20/11/03
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ISBN: 92-1-112602-9
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No. of pages: 228
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Price: | US$ 45
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Table of contents
| Foreword |
| Overview |
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Overview [PDF, 12pp., 203KB]
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Chapter 1
Recent Internet trends: Access, usage and business applications |
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| A. | Internet access, readiness and use |
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| B. | Sizing up global e-commerce |
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| C. | Technology trends affecting e-business |
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| D. | Conclusion |
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Chapter 1 [PDF, 42pp., 1,142KB]
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Chapter 2
ICT, the Internet and economic performance: Implications for developing countries |
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| A. | The emergence of the information economy |
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| B. | The productivity debate |
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| C. | The effects of ICT on wages and work environment |
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| D. | Conclusion |
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Chapter 2 [PDF, 23pp., 342KB]
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Chapter 3
ICT strategies for development |
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| A. | Introduction |
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| B. | Key policy elements of ICT strategies |
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| C. | Stakeholders and implementation of strategies |
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| D. | Case study: Thailand´s national ICT strategy |
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| E. | Conclusions |
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Chapter 3 [PDF, 34pp., 937KB]
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Chapter 4
Free and open-source software: Implications for ICT policy and development |
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| A. | Introduction |
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| B. | The process and the challenge |
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| C. | A history of software production |
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| D. | Is FOSS software better? |
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| E. | FOSS within markets |
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| F. | The rationale for FOSS |
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| G. | FOSS and development |
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| H. | Policy options for FOSS |
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| I. | Conclusions |
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Chapter 4 [PDF, 42pp., 621KB]
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Chapter 5
Business process outsourcing services for economic development |
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| A. | Introduction |
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| B. | ICT outsourcing opportunities |
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| C. | BPO: What is on offer? |
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| D. | Case studies from developing countries |
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| E. | Conclusions |
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Chapter 5 [PDF, 20pp., 443KB]
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Chapter 6
Marketing developing-country agricultural exports via the Internet |
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| A. | Introduction |
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| B. | The importance of agricultural exports in developing countries |
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| C. | The marketing of developing-country agricultural exports |
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| D. | Using the Internet to market agricultural exports |
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| E. | Experiences in online marketing of coffee and tea |
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| F. | Conclusions |
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Chapter 6 [PDF, 26pp., 618KB]
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Chapter 7
Online dispute resolution: E-commerce and beyond |
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| A. | Introduction |
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| B. | A history of ODR |
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| C. | Choosing an ODR process for online disputes: The examples of eBay and ICANN |
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| D. | ODR for offline disputes: Enhancing ADR and unbundling ODR |
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| E. | Challenges for the implementation of ODR in developing countries |
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| F. | Conclusions |
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Chapter 7 [PDF, 29pp., 1,272KB]
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Full report (one file): [PDF, 228pp., 4,170KB]
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